MD. RAFIQUL ISLAM Technical Head Mobile: +88 01731877777 E-mail : MAJOR PROJECTS & IMPLEMENTATION Project : “EBL Card Management Solution”- HPS Power Card Solution Time Span : December 2012 Technologies : HPS Power Card Solution Role : Project Manager Implementation and operations of HPS Power Card software and multi systems integration POS/ATM, production & account policy creation systems, account profile management systems, and data warehouse. Includes IT planning, project management and supply chain integration Project : Hospitality Voice Solution for Hotel Coral Reef, Cox’s bazaar Time Span : February 2013 Technologies : AVAYA Aura Communication Solution Role : Design, Documentation & Installation/ Commissioning AVAYA Hospitality Voice Solution for Hotel Coral Reef, Cox’s bazar. This solution is accomplished with IP telephony application to manage and support the communication with guest room, front desk, lobby, reception and management entities. The designed solution is functional with guest room monitoring, check-in/check-out, room cleaning, wake-up call and more advance hospitality functions. It includes PMS integration facilitate with contract/finance/accounting subsystem. Project : Eastern Bank Call Center Solution Time Span : May 2012 – November 2012 Technologies : AVAYA Aura Call Center Solution Role : Project Manager AVAYA Contact Center Solution using AVAYA CM6 with Avaya solution component. This solution was designed for banking application with automated IVR solution including customer service & all other banking related service. This solution is developed in real time monitoring and real time synchronization with bank DB servers. Project : BRAC Bank Call Center Solution Time Span : March 2011 – December 2011 Technologies : Genesis Call Center Solution Role : Project Manager Genesys Contact Center Solution using Genesys call center solution component. This solution was designed for banking application with automated IVR solution including customer service & all other banking related service. This solution is developed in real time monitoring and real time synchronization with bank DB servers. Project : Consultancy service “BTRC IGW bid Preparation” Time Span : July 2009 – February 2010 Technologies : “BTRC IGW bid Preparation” including project viability& financial analysis Role : Project Consultant, “BTRC IGW bid Preparation” To fulfill BTRC guided solution architecture with viable business assumptions. To prepare a viable business model with CAPES, OPEX and all other expenses and earns. Proposal is also includes presentable accounting reports (journal, balance sheet) and availability of funds. Project : Design & implementation of Power system for IGW Solution Time Span : June 2009 – July 2010 Technologies : Switching mode DC Power system including back-up battery bank Role : Project Consultant, “IGW Implementation for FCL Apple & RATUL Telecom” Design, Development and installation of complete power solution for IGW solution considering data center size, loads and other all necessary aspects. The solution designed with full load and future expandable up to 50kCC. The complete solution design and implementation includes DC & AC loads and with back-up power solution for main AC fails. Project : Dialogic IGW solution with Juniper Data Product &Tejas Multiplexer Time Span : June 2009 – July 2010 Technologies : IGW Solution using Dialogic Products Role : Project Consultant, “IGW Implementation for FCL Apple & RATUL Telecom” Design, Development and installation of complete IGW solution considering data center size, power and other all necessary aspects. The solution designed with 20k CC and future expandable up to 50kCC. The complete solution considering mail gateway in Dhaka and other two POPs and in Singapore and London. The design and implementation includes local and foreign POS with resources allocation and viability on connection facilities with internal ICX and customer on POP’s outlets. Project : Design & viability study of IGW Managed Service Proposal Time Span : March 2004 – July 2005 Technologies : Dialogic Soft switching solution, Juniper Data Product &Tejas Multiplexer Role : IT Manager (corporate), Functional/Technical Consultant To serve the highest level of quality & assuring the best technology with the support of Third party.Technology service management and maintenance are now becoming more challenging as the technology cost is increasing with continuous changes as well as increasing challenges on retaining key resources. The global trend on technology service management is towards outsourcing. Globally, technology services are now fully managed by external managed service provider to reduce customer’s cost and engagement on technology day to day operations which impacts on their core business focus. Project : Solution Design of AVAYA Hospitality Voice Solution for OPL, Cox’s bazar Time Span : Feb 2010- Aug 2010 Technologies : AVAYA IPT Solution Role : Solution design & implementation AVAYA Hospitality Voice Solution for Hotel Ocean Paradise, Cox’s bazar. This solution is accomplished with IP telephony application to manage and support the communication with guest room, front desk, lobby, reception, NWD/ISD and management entities. The designed solution is functional with guest room monitoring, check-in/check-out, room cleaning, wake-up call and more advance hospitality functions. It includes PMS integration facilitate with contract/finance/accounting subsystem. Project : Design & Implementation of BRAC Bank enterprise Voice Comm. Solution Time Span : Feb 2010-Sep 2010 Technologies : AVAYA CS1000 System with 450 + 1850 Ports Role : Head of Technical & Pre-sales Head, Functional/Technical Solution Nortel/Avaya enterprise business communication solution with IP and TDM base solution accomplished with business service functionality. Solution based on central switching system with advanced messaging service, multi-function terminal with 1500 station user. The system is ultimate supports 5000 ports in single side and 24000 ports supports in multi sites Project : Nationwide Grameen Phone- Bangladesh Railway Voice Network Solution Time Span : March 2004 – July 2005 Technologies : M1 61C system with 500 ports each X 9 Systems Role : Project Manager To cover nationwide communication, Grameen Phone & Bangladesh Railway jointly planned to implement an advanced solution. To fulfill this requirement, we designed and presented a solution with using renowned brand Nortel Network (Presently AVAYA) solution considering nine nodes covering the nation with high level stability like dual control redundant system & intra-node connectivity which makes a virtually single system. Project : Design & Implementation of NAVY intra-office Voice Communication Solution Time Span : Dec 2004- Jun 2005 Technologies : NEC Neax 2400 IPX Enterprise PABX System Role : Consultant – Functional/Technical & Project rollout Objective is to cover all of nationwide NAVAL offices connected under own network for intra office voice communication as well as to share the data communication also. The solution presented them its advantages and for future capabilities to serve in advance. Upon this solution visibility, user accepted and first established a pilot project which may develop trust to go forward Project : Design & Installation of Rahimafrooz intra-office Voice Communication Solution Time Span : April 2010- Dec 2010 Technologies : IP Base Network Voice Communication Solution Role : Head of Technical & Pre-sales Head, Functional/Technical Solution Network base voice communication solution designed over their existing data network for 5 offices in different places. The solution designed with both of IP and TDM technology to work with our local telecom infrastructure. LG-Ericsson high end technology product and solution used here which may serves the long live stability & better performance MAJOR INSTALLATION & COMMISSIONING • Turn-key Solution- First Communication Limited, Ratul Telecom& Apple Global Telecom IGW Solution using Dialogic Switching & Media Gateway • Business Design & viability study of IGW Managed Service • Solution Design & Documentation of AVAYA Hospitality Voice Solution including PMS integration for Hotel Ocean Paradise, Hotel Koral Reef Cox’sbazar • Inclusive Maintenance Service- SCB HO (Capacity- 1000 Stations, SCB Nortel CC at Lotus Kamal, Khilkhet, Dhaka • Annual Maintenance Service of o EBL AVAYA CC Maintenance Service o Standard Chartered Bank Nortel Meridian CC Maintenance Service o Prime Bank- AVAYA Data Center & Branch Connectivity o Brac Bank- 500+1500 lines M1 81C Nortel System o GP- BR – Voice Network Solution (9x M1 61C system over the Nation) • FSI Product & Service for DBBL, PBL & MTBL (POS application, certification, Installation and service) • Installation & Commissioning-o Brac Bank- 500+1500 lines M1 81C Nortel System • Bangladesh NAVY- NEC Internet Protocol Exchange (NEAX2400 IPX), 200+1000 Ports • GP-BR Voice Network Solution (2x M1 61C system over the Nation) at Dhaka & Chittagong including interface with GP MSC & inter-exchange connectivity. • Installation of WorldTel MSC including Power solution • WorldTel (30 nos) BTS Installation • Bangladesh Air force Zahur Base, OKI iOX Series • Bangladesh NAVY Issa-kha, Chittagong, OKI iOX Series • Bangladesh Air force ADOC, Dhaka, OKI iOX Series CERTIFICATION 1) Professional Training on Microsoft Project (Project Management) 2) Training on Leadership under Mr. K. Balasurya, Motivation Trainer from Srilanka 3) Installation & Configuration of DCME E1 compression equipment under Soutel Communication Co, Ltd., Guangzhou, China 4) Professional Training on Dialogic IGW Project Management, Dialogic , India 5) Training on Installation & Configuration of Nortel Meridian Voice switch organized by 3D Networks 6) Training on Installation & Configuration of Nortel Passport Multiservice switch. 7) Attended training on AVAYA Server & Media Gateways, Organized by AVAYA India. 8) Certified on NICE Call Focus-III, renown voice logger & tracking solution, NICE Asia Pacific, Singapore 9) Training on IP & TDM (Veraz Networks) Switching & BW Optimization Solution 10) Training on Ingenico POS terminal hardware repairing, security and peripheral configuration, Noida Delhi, India. 11) Installation & Commissioning of NEC Internet Protocol Exchange (NEAX2400 IPX), configuring IP terminal, Peer to Peer connection, CCIS (Common channel signaling system), Remote PIM over IP/CCIS at NEC Solutions Asia Pacific Pte. Ltd, HarbourFront, Singapore. 12) KAREL brand PABX system installation service and configuration at Intellicon Pvt. Ltd.,Gandhinagar, Ahmedabad, India. 13) Business development on Business telecom service under TATA Telecom at Park View Tower, Kolkata, India. 14) Design & Configuration of OKI iOX-1000 series enterprise PABX System